Content Tracks

Transformation & Leadership

Topics include: neuroscience, human interaction, digital interaction, age of assistance, advisor brands

VoC & Customer-Driven Design

Topics include: voice of the customer, customer co-creation, customer design thinking, digital behavior, lifetime customer value

Digital Operations & Platforms

Topics include: digital experience stack, high performing digital ops, dx pitfalls, dx stack, procurement tales, digital operations, tracking, dashboarding

AI, Machine Learning & Automation

Topics include: artificial intelligence, customer experience ecosystem, customer data management, gdpr, customer data platform success and strategies, personalization, machine learning.

Customer Data & Analytics

Topics include: agile customer journey mapping for the real world; identifying, measuring and optimizing micro-moments and behavioral analysis for customer decision-making. 

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