Transformation & Leadership
Topics include: neuroscience, human interaction, digital interaction, age of assistance, advisor brands
VoC & Customer-Driven Design
Topics include: voice of the customer, customer co-creation, customer design thinking, digital behavior, lifetime customer value
Digital Operations & Platforms
Topics include: digital experience stack, high performing digital ops, dx pitfalls, dx stack, procurement tales, digital operations, tracking, dashboarding
AI, Machine Learning & Automation
Topics include: artificial intelligence, customer experience ecosystem, customer data management, gdpr, customer data platform success and strategies, personalization, machine learning.
Customer Data & Analytics
Topics include: agile customer journey mapping for the real world; identifying, measuring and optimizing micro-moments and behavioral analysis for customer decision-making.