Cancellation Policy

Things happen. We understand. Here’s how cancellations work for 3-Day and 2-Day conference passes:
If you cancel more than 30-days prior to the start of the event, you’ll get a full refund of the amount paid.
If you cancel less than 30 days, but more than 7 days prior to the start of the event, you'll receive a 50% refund. This offsets the processing fees we incur when you cancel and helps us avoid raising registration prices.
Any cancellations made within 7-days of the program start date are non-refundable (regardless of whether or not you attend). You may however transfer your registration to a colleague at anytime, at no charge.
To modify or cancel your registration (and get your refund, if applicable), please click here to login to the registration system and update your registration.
If you’re entitled to a refund, the amount refunded will be based on the fees paid for the registration(s) you cancel and will be refunded to your original payment method – we don’t issue checks for refunds.

The Innovation Pass is non-refundable.

These cancellation terms apply regardless of the reason that you cancel (even if you unfortunately need to cancel for personal reasons, weather conditions or other work-related issues that are out of your control.)
Please remember that canceling your registration does not automatically cancel your hotel and travel arrangements. You are responsible for canceling your own hotel and travel reservations.
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